Terms & Conditions

Table of Contents

Restrictions and use of this website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern R. Brown & Son’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘R. Brown & Son’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 23 Hallam Road, Stenhousemuir. Our company registration number is SC312950. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name, Address, Email, Phone Number.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Creating Accounts

You can now use and order from our website as a ‘guest’, meaning you no longer need to create an account. However, creating an account has benefits. Creating an account will simplify and speed-up your shopping experience for future correspondence with the site and our service to you. You will need to create an account if you wish to leave comments and rate products on our website, or view past order information.

We have also implemented Social Logins to our site. If you have a Facebook, Twitter, or Google account, you can now use it to login to our site and share all the benefits.

Your information is stored as strictly confidential and will not be shared with any third party, unless detailed in our Privacy Policy. You have the ability to request your data is removed from our system at any time.

To create an account, visit this page.

Ordering Online

Our online store has been launched to allow our customers the ability to order our products using a computer or smart-phone, to be delivered locally within certain Falkirk districts (Scotland), or collected from our shop in Stenhousemuir. You can contact the shop for all other queries using our Contact Form.

Payments are processed via PayPal (no account required) and Paymentsense, our shop payment gateway provider.

We aim to process your order as quickly as possible, however please note that we close at 5pm each day. Depending on your selection of receiving your order, Delivery or Collection, you should allow at least 12 hours for us to have your order processed during weekdays. Please follow the guidelines we have on our front page.

We strive to prepare the highest quality produce for you at all times, from market to plate. We will do everything possible to make your shopping experience with us match our reputation.

Click & Collect

As of Spring 2020 our ‘Click & Collect’ service is now fully operational. Upon successful payment of your order, you will receive an email with details about your order, including the day you must collect your order from our shop in Stenhousemuir. Collections will be restricted to certain days/times. For further information on our ‘Click & Collect’ service please read this page.

  • There is no Minimum Order applied to orders for shop collection.

Deliveries

Upon successful payment of your order, you will receive an email with details about your order, including the day your order will be delivered. Deliveries will be restricted to certain days/times. Please see our Local Delivery page for further details.

  • Minimum Order amount for Home Delivery is applied at checkout.
    • £15 for Local Delivery (Larbert, Stenhousemuir, Carron, Carronshore)
    • £20 every other area.

Promotions & Competitions

Plenty 4 Twenty

Our “Plenty 4 Twenty” competition is exclusively held on the Facebook platform, as it provides a simple means for followers to enter our competition on a regular weekly basis, and helps us to promote our weekly best deal to our customers. We run other competitions out of Facebook and In-store. You can join our Mailing List if you’d like to be kept informed of future competitions and promotions.

Eligibility Requirements
  • To be eligible to enter our “Plenty 4 Twenty” competition you must have a Facebook account
  • You must use your own account. If you use another person’s account to enter our competition you must have the account holder’s consent
  • “Plenty 4 Twenty” is open to all ages
  • You should ‘Like’ and ‘Follow’ our page www.facebook.com/rbrownandson
  • If prize has to be delivered to winner, they must stay within our Delivery Zone, otherwise they must collect their prize from our shop in Stenhousemuir
  • The winner must respond before the end of the weekly promotion (Saturday)
How We Select a Winner

We randomly select one winner from a list of those who Liked & Shared our weekly “Plenty 4 Twenty” promotional post. If the initial selection does not meet the requirements (noted above), we randomly select another name.

How We Will Contact our Weekly Winner

As soon as we’ve selected an eligible winner, we will contact them directly using Facebook Messenger and announce the winner on our Facebook page.

How to Receive your Winnings

The winner will be given the choice to process the order themselves online by means of a coupon code, or allow one of our staff to process the order on their behalf. The winner also has the choice whether they would like to collect their prize from our shop in Stenhousemuir, or have it delivered to them, provided they stay within our Delivery Zone.

Acknowledgment

Our ‘Plenty 4 Twenty’ competition is in no way sponsored, endorsed, administered by, or associated with, Facebook. Facebook will not be liable in any way of anything relating to our Plenty 4 Twenty competition.

Complaints

We value your shopping experience at R. Brown & Son and hope that you are 100% satisfied with the quality of service you receive. On very few occasions things can go wrong. If you are in any way unhappy with any aspect of the service you have received from us, please get in touch to help resolve the matter as swiftly as possible.

Use our Contact page for details on how to reach us directly.